Your Admin Account

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Manage your client-facing identity, panel preferences, password, and two-factor authentication in one account to personalize your workspace and protect sign-in.

Opening the Screen

Open the profile menu at the top right of the panel and choose account settings, or go straight to {admin}/ac-settings. The page always shows your account; other staff records are managed from the Administrators screen.

What Is on the Screen

The page is split into four tabs. Your privilege group is shown but cannot be changed here - only a full administrator can move you to another group.

Basic Details Profile photo, name, the display name clients see, e-mail, phone and your ticket signature.
Assignment Settings The support departments you are assigned to.
Interface Settings Panel language, light or dark mode and the menu style.
Security Settings Two-factor authentication, active sessions, trusted devices and changing your password.

Fields

Profile Photo Shown in the panel's top bar and beside your ticket replies. Click the picture to upload a new one; Remove Photo deletes the stored picture, and the default support avatar takes its place until you upload another.
Privilege Group Read-only. It decides which screens and actions you have; changing it is a full administrator's job.
Full Name Required. Used wherever the panel names you internally.
Display Name The name clients see on support requests. Left empty, your full name is shown instead.
Email Your sign-in identity, so it cannot be shared with another account. Changing it changes what you sign in with.
Contact Number Also unique to one account. Used for notifications that reach you outside the panel.
Ticket Signature Appended to your support replies. Written once, it saves retyping it on every answer.
Interface Language The panel language for your account alone. It does not affect what clients see.
Display Mode Light, dark or automatic. Automatic follows the time of day: dark in the evening, light during the day.
Navbar Style Vertical rail or horizontal bar. A layout preference, not a permission - the same menu items appear either way.
Assigned Departments Which support departments reach you. The assignment itself is made on the department, and is shown here.
Authentication The second step asked for at sign-in. Enabling it produces recovery keys - the only way back in when the authenticator is gone.
Active Sessions The devices your account is signed in on. The one you are using now carries a This Device badge and cannot be ended from its own row.
Change Password The current password is asked for first, then the new one twice.

Tasks

Set the name clients see

  1. Open Basic Details and fill in the display name.
  2. Save. Your ticket replies now carry that name instead of your full name.

Turn on two-factor authentication

  1. Open Security Settings and pick an authentication method.
  2. Scan the code with your authenticator application and enter the six digits it produces.
  3. Write the recovery keys down before you close the screen. They are shown once.

Sign out a device

  1. Open Security Settings and expand Active Sessions. Each row shows the browser, where it signed in from and when.
  2. Click the button on a row you do not recognize, or Sign Out Everywhere to end every other session, then confirm.
  3. That device is signed out on its next request and has to sign in again.

Revoke a trusted device

  1. Open Security Settings and expand Trusted Devices. Each row shows the browser, where it signed in from and when the trust ends.
  2. Click Revoke on a row you do not recognize, or Revoke All to clear every one, then confirm.
  3. That browser is asked for a verification code at its next sign-in. No one is signed out.

Remove your profile photo

  1. Open Basic Details. The Remove Photo button sits next to the picture and is shown only while a photo is stored.
  2. Click it and confirm. The stored file is deleted; the default support avatar appears in its place, in the top bar as well.
  3. To use a photo again, click the picture, pick a file and save.

Change your password

  1. Open Security Settings and enter your current password.
  2. Enter the new password twice and save.

Things to Watch

Recovery keys are shown once

They are produced while the method is being enabled and are not displayed again afterwards. Without them, and without the authenticator, only another full administrator can get you back in.

Signing out is not the same as removing trust

Revoking a session ends that sign-in. Revoking a trusted device only means the browser is asked for a verification code again, and nobody is signed out. Sign Out Everywhere does both: every other session ends and every trusted device is cleared.

E-mail and phone belong to one account each

Both are unique across staff records. If a save is refused because the value is in use, the address or number is already on another account.

Interface choices are yours alone

Language, display mode and menu style are stored on your account. They change nothing for your colleagues and nothing on the website.

Required Privileges

The screen needs EDIT_YOUR_ACCOUNT. Without it the page is closed, and your details are maintained by a full administrator on the Administrators screen.

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