Client Reseller Account

Define reseller-specific credit, payment, and product discount conditions to control one account's commercial limits without changing installation-wide rules.

Opening the Screen

Open a client and choose the Reseller tab: {admin}/users/detail?id={client}&tab=reseller

What Is on the Screen

Credit conditions

There are two separate limits and they are easy to mix up. The top-up floor is the least the reseller may load at once; it replaces the Account Balance module's minimum amount. The balance floor is the condition for the reseller discount: while the balance is below it, the reseller pays undiscounted prices. Each carries its own currency, and an empty one follows the value on the reseller settings screen.

Payment method restriction

Three choices: default (follows the value on the reseller settings screen), enabled (the reseller pays for orders from their account balance only) and disabled (no restriction for this reseller). With it enabled, the reseller cannot choose card or transfer when ordering; they have to add funds first. Paying their invoices is outside this restriction.

Discount levels

A discount is defined at one of five levels, and the narrower one overrides the wider:

A second rate cannot be defined for the same target; the form says it already exists. With no rates at all, an empty state takes the list's place.

Tiers

Each target holds one or more tiers. A tier sets a range of services under Service Quantity and its Discount Rate (%). The count is taken at the target's level, for example the reseller's services in that group. An order counts every service that is not cancelled; a renewal or upgrade counts active services only. Leave the end of the range empty for no upper limit; the box then shows ∞. A rate takes up to two decimals, such as 12.25.

A product in a sub-category takes its own category's rate first, then the rate of each category above it.

Fields

Tasks

Open a reseller account for a client

1. Switch reseller activation on.
2. Set the credit conditions and payment restriction where they apply.
3. Save. The client starts seeing the reseller area in their own panel.

With activation set to Automatic in the reseller settings, you may not need these steps. A client whose active, paid services reach the first discount tier becomes a reseller on their own. It appears on the Client tab of Activity Logs.

Close a client's reseller account

1. Switch reseller activation off. If the client has unpaid invoices with a reseller discount, the Unpaid Invoices box appears, already ticked.
2. Leave it ticked to remove the discount from those invoices, or untick it to keep the discount.
3. Click Save Changes. The message tells how many invoices changed.

For a reseller who is already inactive, the box appears unticked. Tick it and save to clear the discount from old invoices. Automatic activation does not reopen reselling you closed.

Define a product-specific discount

1. Under Discount Rates, click Add Discount and choose the level in Select Level.
2. Choose the target in the picker that opens, then click Add Discount beside it.
3. In the target's row, enter the Service Quantity range and the rate. Add more tiers with Add Discount Rate.
4. Click Save Changes. The rate applies to the reseller's purchases, renewals and upgrades from then on.

Make a reseller pay with credit only

1. In the Payment Method Restriction row, select Enabled.
2. Click Save Changes. When ordering, the reseller now sees only Account Balance at the payment step.

Things to Watch

Required Privileges

Reading the tab comes with the client record. Saving the activation, the conditions and the discount rates needs USERS_OPERATION.

Related Articles

• Client Detail Overview
• Reseller Management
• Reseller Settings