SMS Sender IDs

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Review the sender IDs your customers request for countries that need pre-registration, and approve or reject each one.

Opening the Screen

Panel menu: Products, SMS, Sender IDs: {admin}/products/international-sms/origins.

A request only lands here when a client's sender ID targets a country you marked as requiring pre-registration, in Automation Settings on the Pricing screen.

What Is on the Screen

The list One row per request: client, sender ID, country, date and status.

View, in the row menu Opens a review panel for that one request.

Apply to Selected Ticked rows can be approved, rejected or deleted together.

The Request List

Status reads Pending Review, Approved or Rejected. An approved or rejected row also names the admin who decided it and when. A decision is not final. The customer can upload corrected documents for a rejected country. That sends the row back to Pending Review with no action from you, and nothing marks it as a resubmission. You can also switch a row between Approved and Rejected at any time.

The Review Panel

It shows the client's contact card, the requested sender ID, the destination country and any documents the client uploaded to support the request, each with View and Download links.

Two buttons, Approve and Reject, set the decision; choosing Reject opens a reason box. A dropdown next to it recalls reasons you saved before in that client's language, with buttons to save the current text as a new one or remove a saved one.

Tasks

Reviewing a Single Request

Open the row menu and click View.
Check the client, the sender ID, the country and any uploaded documents.
Click Approve, or Reject and write a reason.
Click Save. The row's status updates and the client is notified.

Deciding on Several at Once

Tick the rows to act on.
Pick Approved, Rejected or Delete from Apply to Selected.
Confirm. A bulk deletion also asks for your admin password.

Deleting a Single Request

Open the row menu and choose Delete.
Confirm. One request deletes without asking for a password.

Things to Watch

Deleting cannot be undone

The request and any documents the client uploaded for it are removed right away.

The client is always notified of your decision

Approving or rejecting sends a notification either way. A reason you write on the review panel is included when you reject.

Bulk decisions carry no reason

Apply to Selected changes status for every ticked row without a written reason. Use the review panel instead if the client needs one.

Required Privileges

Opening this screen needs PRODUCTS_LOOK or PRODUCTS_OPERATION. Approving, rejecting, and deleting, single or bulk, all need PRODUCTS_OPERATION.

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