Adding a Support Department

Separate ticket topics into translated departments and assign the right staff so clients choose the appropriate support area and the queue reaches the responsible team.

Reaching the Screen

From Departments, choose Create Department: {admin}/departments/add

Opening Edit from a department row uses the same form with that department's values.

What Is on the Screen

The language tabs hold the translated name and description. Staff assignment, sequence and icon are shared structural settings for the department.

Fields

Tasks

Create a department

1. Enter the department name and description in every language.
2. Select the assigned staff, set its sequence and choose a font or image icon.
3. Create the department. The panel returns to the department list and the new route becomes available to ticket settings.

Change the department icon

1. Open the department for editing and choose the icon type.
2. Select a font icon or upload an allowed image.
3. Save. The new icon replaces the previous one; removing an uploaded icon resets the department to the font-icon type.

Things to Watch

Privileges

Departments permission is required to create or edit a department.

Related Screens

• Support Departments
• Email Piping
• Ticket Custom Fields