Adding a Ticket Custom Field

Add translated and, when needed, required questions to the ticket form to collect complete structured information from clients in the right department.

Reaching the Screen

From Custom Fields, choose Add New Custom Field: {admin}/tickets/custom-fields/add

Opening a field name from the list uses the same form in edit mode.

What Is on the Screen

Language tabs keep field labels and option rows aligned. Structural choices such as department, type, requirement, status and order apply to every translation.

Fields

Tasks

Create a text field

1. Enter the field name in your primary language. Open another language tab to translate it.
2. Choose the department and a text-oriented field type, then set Required, Active and Sort Order.
3. Create the field. It appears on matching new-ticket forms and ticket details.

Create a choice field

1. Choose Select, Radio or Checkbox as the type.
2. Add each option, fill its label in your primary language and drag the rows into the intended order.
3. Save the field. Clients now choose from the same aligned option set in their own language.

Things to Watch

Privileges

Ticket Custom Fields permission is required to add or edit a field.

Related Screens

• Ticket Custom Fields
• Departments