Knowledge Base Articles

99 Aufrufe Markdown

Lists every knowledge base article with its address, category, feedback and status, so you can keep the published help current.

Reaching the Screen

Panel menu: Support then Knowledge Base: {admin}/knowledgebase

The menu entry appears while the knowledge base is switched on under Settings, General, on the Advanced tab. With it off, the address answers with the not-found page.

What Is on the Screen

One row per article, newest first. Above the table you have Apply to Selected, Create Article and Categories. The search box matches the article title and its tags. Next to it a download icon appears when your role may export tables; it saves the list as CSV, JSON or XML.

Fields

TitleThe article title in your panel language. A padlock beside it marks an article set to Registered Clients Only.

URLThe public address of the article. The link opens the live page in a new tab, the quickest way to check a change.

CategoryThe folder the article belongs to. A dash means the article is filed in no folder, so visitors reach it only through search or a direct link. In a multilingual setup a dash also shows when the folder carries no name in your panel language.

FeedbackThree counters gathered on the website: useful votes, not useful votes and views. Low scores point at articles worth rewriting.

StatusAn Enabled article is published on the website. A Disabled one stays in the panel and leaves the help centre.

Apply to SelectedActs on the checked rows. Delete is the only entry in the list.

Tasks

Create an article

Click the Create Article button above the table.
Enter the title, address, category and content, then save.
The new record joins this list and reaches visitors as soon as it is enabled.

Find and edit an article

Type part of the article title into the search box.
Open the row menu at the end of the row and choose Edit.
Save. A confirmation appears and you stay on the edit form. The new title, address and category show when you go back to the list.

Delete articles

For a single article, open its row menu and choose Delete.
For several, tick the rows, choose Delete under Apply to Selected and type your own administrator password.
Confirm. The rows leave the list and their addresses stop answering.

Things to Watch

Deleting cannot be undone

Every translation of the article and its header image go with it, and the public address stops working. To take an article off the website without losing the text, set its status to disabled instead.

What tags are for

Tags make an article easier to find in this list and in the knowledge base search on your site. They do not drive the article suggestions shown while a client writes a ticket — those are matched on the article title and its SEO keywords, and only active, public articles are offered.

Required Privileges

Edit permission opens the create and edit paths; without it the Create Article button is missing, while the Edit entry stays in the row menu and answers with an access warning. Delete permission adds the checkbox column, the Apply to Selected list and the delete entry in each row menu. Downloading the list needs TABLE_EXPORT; without it the download icon is not drawn.

War das hilfreich?

Vielen Dank für Ihre Rückmeldung!

Brauchen Sie weitere Hilfe?

Unser Support-Team ist rund um die Uhr für Sie da, wenn Sie oben nicht fündig werden.

Kontakt aufnehmen Ticket eröffnen