Domain Verification

Review the information and documents a customer sent for a domain and record an approve or reject decision with a reason the customer can read, so no registration waits on a document nobody looked at.

Opening the Screen

Open a domain service from Orders › Services and select the Verification tab: {admin}/services/detail?id={service}&content=verification

The tab is built only for domain services. Hosting, server, software and other types get a Management tab in that position, so there it does not exist.

A red counter beside the Verification label counts submissions awaiting a decision. It is drawn while the page is built, so it reflects your decisions the next time the service detail is loaded rather than the moment you save. The list itself loads when you first open the tab.

What Is on the Screen

The tab is one form with three stacked sections and a single Save Changes button at the bottom right that saves all three in one request.

Submitted Information and Documents

Three columns, no paging. With nothing requested and nothing sent, the empty state No data available yet. takes its place.

View opens the file in a new tab and Download saves it; both go through the panel and check your privilege first. A rejected document that is sent again adds a second record, so one name can appear twice; the customer reads the newest, so the decision that counts is the one on the newest row.

Where the Rows Come From

Three origins feed the list, merged so a required document is visible before anything arrives. Service provider fields come from the provider module for that extension and cannot be edited here. Extension documents are the ones you defined yourself, in your sort order; only active entries are requested. Submissions with no definition match nothing current but stay listed so an existing decision is never hidden. That extension list lives under Products › Domains and applies to every domain of the extension.

Review Controls

Reject opens a panel under the row: a picker of saved rejection texts, a floppy disk button with the tooltip Save as template, a bin button with the tooltip Delete template, and the reason box with the placeholder Additional rejection reason (Optional).

Choosing an entry from Select saved reason... copies its text into the box and enables the bin button, otherwise disabled. Selecting Approve afterwards closes the panel and clears the box.

Operator Document Fields

Add Field appends a row with Field Name, Type and a red cross that removes it. Type offers Text and File; File reveals Allowed Extensions and Max File Size (MB) in the same row.

The definitions are stored on the service record, so they belong to this one domain rather than to the extension. Removing every row clears them.

Read them as a note to yourself about what is still missing, not as a request the customer will see. The customer's verification form is assembled from the extension's own document list and the provider module's fields; a row added here is saved and read back on this tab, but it does not appear on that form, so ask for the document through a ticket or by rejecting the related row with a reason.

Operator Note

The note carries the same three controls, here labelled Select saved note..., plus the box with the placeholder Add a note about this verification.... A red strip above it repeats the rule: If you reject a document, you must provide a reason. This reason will be visible to the client.

The customer's verification window reads it, so it suits a sentence about the whole submission; clearing the box and saving removes it.

Fields

Tasks

Approving a Document

1. Open the tab, read the row's Data column and, for a file, use View or Download.
2. In that row's Status column press Approve; it becomes the highlighted button.
3. Press Save Changes at the bottom. The customer sees the document as verified; the tab counter only drops the next time the service detail page is loaded.

Rejecting a Document

1. In the row's Status column press Reject; the reason panel opens under the buttons.
2. Pick a text from Select saved reason... or write your own in Additional rejection reason (Optional); the customer reads it.
3. Press Save Changes. The row is stored as rejected with your reason and the customer can send that one document again.

Managing Saved Texts

1. Write the text you want to keep, in a row's reason box or in the Operator Note box.
2. Press the floppy disk button beside it, tooltip Save as template; the text joins every picker on the tab.
3. To remove one, select it in a picker and press the bin button, tooltip Delete template. Texts already saved on a document are untouched.

Defining an Extra Field

1. Go to Operator Document Fields and press Add Field; an empty row appears.
2. Fill in Field Name and choose Type. For File, also fill in Allowed Extensions and Max File Size (MB).
3. Press Save Changes. The definitions are stored on this service record and read back the next time the tab opens; they are not added to the customer's verification form.

Writing an Operator Note

1. In the Operator Note section pick a text from Select saved note... or type into the box.
2. Press Save Changes. The note appears on the customer's verification window and a line goes to the activity log.
3. To withdraw it later, clear the box and save again.

Things to Watch

Required Privileges

Reading this tab and opening or downloading a document needs SERVICES_LOOK. Saving the form and adding or removing a saved text need SERVICES_OPERATION.

Related Articles

• Service Detail Overview
• Service Details
• Domain Documentation Management
• Domain Extensions and Pricing
• Activity Logs