Client Reseller Account
Define reseller-specific credit, payment, and product discount conditions to control one account's commercial limits without changing installation-wide rules.
Opening the Screen
Open a client and choose the Reseller tab: {admin}/users/detail?id={client}&tab=reseller
With the reseller system switched off across the installation, this tab appears on no client at all. Its absence says the system is off, not that the client is not a reseller. It is switched on from the reseller settings screen.
What Is on the Screen
Credit conditions
There are two separate limits and they are easy to mix up: one is a top-up floor (the least credit the reseller may load at once), the other is a balance floor (their credit must not fall below this). Each carries its own currency, and an empty one is not applied.
Payment method restriction
Three choices: default (follows the installation-wide setting), enabled (payments in reseller product groups can only be made with available credit) and disabled (no restriction for this reseller). With it enabled the reseller cannot pay by card or transfer; they have to load credit first.
Discount levels
A discount is defined at one of five levels, and the narrower one overrides the wider:
A second rate cannot be defined for the same target; the form says it already exists. With no rates at all, an empty state takes the list's place.
Tiers
Each target holds one or more tiers. A tier sets a range of services under Service Quantity and its Discount Rate (%). The count is taken at the target's level, for example the reseller's services in that group. An order counts every service that is not cancelled; a renewal or upgrade counts active services only. Leave the end of the range empty for no upper limit; the box then shows ∞. A rate takes up to two decimals, such as 12.25.
A product in a sub-category takes its own category's rate first, then the rate of each category above it.
Fields
Tasks
Open a reseller account for a client
- Switch reseller activation on.
- Set the credit conditions and payment restriction where they apply.
- Save. The client starts seeing the reseller area in their own panel.
Define a product-specific discount
- Under Discount Rates, click Add Discount and choose the level in Select Level.
- Choose the target in the picker that opens, then click Add Discount beside it.
- In the target's row, enter the Service Quantity range and the rate. Add more tiers with Add Discount Rate.
- Click Save Changes. The rate applies to the reseller's purchases, renewals and upgrades from then on.
Make a reseller pay with credit only
- Set the payment method restriction to enabled.
- Save. Their orders in reseller product groups can now only use available credit.
Things to Watch
One says "may load at least this much", the other "the balance must not fall below this". The first acts when topping up, the second when spending. Putting the same number in both is rarely what is meant.
With 10% on all products and 20% on one product, that product runs at 20%. This is how a single product is carved out without touching the base rate.
The base rates on the reseller settings screen apply to every reseller. A target given a rate here replaces the base tiers of that same target; every other base rate still applies. A reseller with no rates of their own is priced by the base rates.
A defined rate applies not only to the first purchase but to the reseller's renewal and upgrade invoices. Remember to remove a rate defined for a temporary campaign once the campaign ends.
Required Privileges
Reading the tab comes with the client record. Saving the activation, the conditions and the discount rates needs USERS_OPERATION.
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