Support Settings Overview

Manage queue, email, status, automation, and review rules from one control center to keep the support lifecycle consistent and predictable.

Reaching the Screen

From Support then Tickets, choose Support Settings: {admin}/tickets/settings

What Is on the Screen

Each tab saves its own settings. Switching tabs does not submit changes left unsaved in another tab.

Tasks

Open a specific settings area

1. Open Support Settings.
2. Choose General, Email Piping, Custom Statuses, Auto Tasks or Reviews.
3. The address records the selected tab, so the same area can be bookmarked or shared with another authorized staff member.

Review the support setup

1. Check General for access restrictions, default departments and refresh timing.
2. Check Email Piping for provider and mailbox connection states.
3. Review Custom Statuses and Auto Tasks for rules that affect queue movement.
4. Save only the tabs whose values you changed.

Things to Watch

Privileges

Ticket Operations is required to open and save Support Settings. Some menu shortcuts may also be limited by broader administrator privileges.

Related Articles

• General Support Settings
• Email Piping
• Automatic Ticket Tasks