Adding and Editing an Administrator

This screen creates a new staff account and updates an existing one's profile, permissions, interface, and security settings.

Opening the Screen

From the Administrators list, click Create Account to add a new staff member, or open an existing member's row menu and click View to edit their account.

{admin}/admins/add

What Is on the Screen

The form is split into tabs: Basic Details, Assignment Settings, Interface Settings, and a security tab, labeled Set Password for a new account and Security Settings for an existing one. Editing an existing account adds a Support Analytics tab. Opening account #1 puts a Root Admin badge next to the page title.

Fields

Basic Details

Assignment Settings

Interface Settings

Security Settings

Support Analytics

Shown only when editing an existing account. It scores this staff member against fixed support targets and belongs to the paid package. The tab has an article of its own: Support Analytics.

Tasks

Create a New Account

1. Fill in at least the full name, email, and privilege group across the tabs.
2. Open Set Password and type a password, or generate one.
3. Click Create at the bottom of the page to add the account and return to the list.

Edit an Existing Account

1. Open the account from the Administrators list.
2. Change the fields you need on any tab, then click Save.

Fields you don't touch keep their current value.

Turn Off Two-Factor Authentication

1. On the Security Settings tab, click Disable next to Authentication.
2. Enter your own account password and confirm to turn off two-factor authentication for that staff member right away.

Things to Watch

Required Privileges

Related Articles

Administrators