Knowledge Base Categories

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Groups knowledge base articles into folders and shows each folder's address, status and creation date in one list.

Reaching the Screen

Panel menu: Support then Knowledge Base, followed by the Categories button above the article list: {admin}/knowledgebase/categories

The menu entry appears while the knowledge base is switched on under Settings, General, on the Advanced tab. With it off, this address answers with the not-found page as well.

What Is on the Screen

One row per category, newest first. Create Category starts a new folder and Apply to Selected works on the checked rows. The search box matches the category name. Next to it a download icon appears when your role may export tables; it saves the list as CSV, JSON or XML.

Fields

Category NameThe folder name in your panel language. The square in front of it holds the category icon; folders without one show a notebook.

URLThe public address of the category page. The link opens that page in a new tab.

StatusAn Enabled category appears on the website. A Disabled one stays in the panel.

CreatedWhen the folder was added. It helps you spot categories left over from an older structure.

Apply to SelectedActs on the checked rows. Delete is the only entry in the list.

Tasks

Create a category

Click the Create Category button above the table.
Enter the name, address and icon, and pick a parent if the folder belongs under another one.
Save. The folder joins this list and can be chosen while you write an article.

Edit a category

Search for the name or find its row in the list.
Open the row menu at the end of the row and choose Edit.
Save. A confirmation appears and you stay on the edit form. The new name, address and status show when you go back to the list.

Delete categories

For one folder, open its row menu and choose Delete.
For several, tick the rows, choose Delete under Apply to Selected and type your own administrator password.
Confirm. The rows leave the list and their category pages stop answering.

Things to Watch

A deletion takes the subcategories with it

Every folder placed under the one you delete goes in the same step. The articles survive, but they lose their folder and show a dash in the article list until you give them a new one.

These folders belong to the knowledge base alone

Categories created here are offered while you write a knowledge base article. Blog, news and reference categories have their own screens and never mix into this list.

Required Privileges

Edit permission shows the Create Category button and opens the edit form; without it the button is missing, while the Edit entry stays in the row menu and answers with an access warning. Delete permission adds the checkbox column, the Apply to Selected list and the delete entry in each row menu. Downloading the list needs TABLE_EXPORT; without it the download icon is not drawn.

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