Support Departments

Support departments divide the queue by responsibility and connect each area to its translated name, assigned staff, order and Email Piping mailbox.

Reaching the Screen

Panel menu: Settings, Administrators, then Departments: {admin}/departments

The same screen is available from the Departments button on the administrator list.

What Is on the Screen

The list shows each department and the staff assigned to it. Staff names link to administrator details when the viewer also has the administrator-view right. The row menu edits or deletes the department.

Tasks

Review department staffing

1. Open Departments and read the assigned staff badges beside each name.
2. Open a department whose coverage needs changing.
3. Update Assigned Staff Members and save. Ticket routing and staff context now use the new assignment.

Delete a department

1. Open the department's row menu and choose Delete.
2. Review the permanent-deletion and associated-ticket warnings, then confirm.
3. The department is removed and tickets linked to it lose their department reference.

Things to Watch

Privileges

Departments permission is required to open and manage this screen. Viewing linked staff details additionally requires the administrator-view permission.

Related Screens

• Create Department
• Email Piping
• Tickets