Notification Templates

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Every email, SMS and panel notification the system sends is written on a template listed here, so one screen tells you which events notify whom.

Opening the Screen

Open Notification Templates under Settings in the panel menu: {admin}/notifications/templates

What Is on the Screen

Group list Down the left side. All Templates sits at the top, then one row per category such as Invoice, Order, Domain Name Operations and Security. Each row counts its templates and adds a second line when some of them are off. Click a row to filter the table.

All Statuses The select above the table. Narrows the list to Enabled or Disabled templates.

Search templates The search box on the table. It works together with the group and status filters.

Export The download icon on the table header: the filtered template list as CSV, JSON or XML. It appears only for staff holding the panel-wide table export permission.

Template The event name, linking to its editor, with its category underneath. A Custom badge marks a template you created here.

Delivery Who receives the notification and over which channel: a Client chip, an Admin chip or both, each carrying an envelope for email and a speech bubble for SMS. A dash means nothing is sent.

Status Enabled or Disabled. A disabled template sends nothing on any channel, and its delivery chips are faded.

Row menu The button at the end of a row. Edit opens the template. Delete is offered only on templates you created.

Settings Top right. Opens the shared appearance of every email notification: the logos, the template engine and the template container.

Fields

These two are asked in the Create Template window.

Category The group the new template joins. Required. The first group on the list is chosen until you change it.

Template Name The name the system stores the template under. Required, and it has to be free within that category.

Tasks

Find a template

Click a category on the left, or leave All Templates selected.
Narrow the result with the status select, or type part of the name into the search box.
Click the template name. Its editor opens.

Create a template

Click the Create Template button at the top right.
Choose a Category and write a Template Name.
Click the Create button at the foot of the window.
The template joins the list with a Custom badge. It arrives enabled and set to email both the client and staff, with the panel notification on for both.

Delete a template

Open the row menu of a template that carries the Custom badge.
Choose Delete and confirm.
The template and its wording in every language are removed, and the list reloads.

Things to Watch

Deleting cannot be undone

The subject and the message body in every language are deleted with the template. Only templates you created can be deleted; the ones that ship with the system have no Delete entry.

Disabled means nothing goes out

A disabled template stops the email, the SMS and the panel notification at once, for clients and staff alike. To stop only one of them, open the template and switch off that channel instead.

A new template waits to be requested

A template you create here goes out when code somewhere calls it by that name. Add-ons do not use it: one that needs a template ships and installs its own while it is being enabled. Creating the template on its own does not start any messages.

Required Privileges

The NOTIFICATIONS_TEMPLATES permission opens this screen and covers creating, editing and deleting templates. Downloading the list follows the panel-wide TABLE_EXPORT instead; an account without that privilege never sees the download button.

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