Client Messages
Review client e-mails and SMS messages with their recipient, content, and result frozen at send time to verify where notifications actually went.
Opening the Screen
Open a client and choose the Messages tab: {admin}/users/detail?id={client}&tab=messages
What Is on the Screen
Preview
The window that opens from the subject shows the body of the message as the client saw it, with the type, recipient and date in its header. The record is read-only - nothing is resent from here.
Tasks
Check whether a notification reached the client
- Narrow the list by subject or date.
- Read the status on that row; if it went out, the recipient column says which address it went to.
- To be sure of the content, select the subject and open the preview.
Find out which address a message went to
- Look at the recipient column on the row.
- That value is the address at the moment of sending; the client may have changed their e-mail since. The current address is on the Profile tab.
Things to Watch
The recipient address and the message body are kept as they went out. Changing the client's e-mail or updating a notification template leaves past records untouched - when someone asks what was sent that day, this list answers it.
Nothing is sent or resent from here. Notification templates and delivery settings are managed on their own screens.
Required Privileges
The tab opens with the client record and asks for nothing extra.
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