Services (Overview)

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See what new services and renewals earned in a chosen period, and how those services split across products and countries.

Opening the Screen

Open WAnalytics, then choose Services and General Overview in the left rail: {admin}/wanalytics/services

The chosen period travels in the address, so a report can be passed on as a link: {admin}/wanalytics/services?filter[range]=2026-07-01 - 2026-07-31

What Is on the Screen

The left rail holds the report groups. Services has four sheets and this is the first one. Everything below covers the period selected in the date field at the top right.

New Services Revenue from services created in the period, with the number of services under it. Cancelled services stay out.

Renewals Revenue from renewal, upgrade and recurring invoice items paid in the period, with the number of invoices.

Total Revenue New service revenue plus renewals.

Avg. Service Value New service revenue divided by the number of new services.

Change badge The badge beside a figure compares it with the previous period of the same length, the one ending where this period starts.

Service Trend Two plots on one date axis: revenue above, the number of new services below. One point per day, renewals not included.

Service Distribution A ranked list of the busiest buckets, each with its count and its share of the listed ones.

Fields

Date Range The period every figure and chart is built from. Quick ranges sit in the calendar-range menu beside the field: Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, This Year, Last Year; your own dates are picked in the calendar. Not required; until you choose one, the last 30 days apply.

Service Distribution Which breakdown the ranked list uses: By Product (the default), By Country, By Status or By Billing Cycle. Product and country show the top eight buckets. By Status is the one breakdown that also counts cancelled services. By Billing Cycle leaves one-time services out, so its total sits below the other breakdowns.

Apply The button beside the date field. It opens the report again with the range that stands in the box, even when you have not changed it.

Tasks

Change the period

Click the date field at the top right of the report.
Pick a ready choice. The page opens again at once and every figure, chart and list now covers that period.
For your own dates, click the date field, mark a start and an end in the calendar, then close it (click outside); the page reloads with that range.

Read another breakdown

Go to the Service Distribution section.
Choose a breakdown from the selector next to the heading.
The list comes back for the same period. The rest of the report stays as it was.

Download the report as PDF

Click the PDF button at the top right of the report.
The file is prepared in your browser and downloaded.
The date field, the selector and the buttons stay out of it. Your logo, domain and the period remain on the document.

Things to Watch

Cancelled services stay outside

New Services, Total Revenue, Avg. Service Value and the trend leave cancelled services out, so a count here can be lower than the service list for the same days. Those services have their own report.

What counts as a renewal

An invoice item counts here when it is paid in the period, belongs to a service, and that service was created before the period started. The first payment of a service created inside the period belongs to New Services.

Amounts are converted

Services and invoices in other currencies are converted into the installation's local currency at today's rates. A figure for an old period can read differently once rates move.

Required Privileges

Reaching the report needs the WANALYTICS privilege. Without it the screen answers with an access warning instead of the report.

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