Usage Guide and Documentation

Support System

Support System Settings

Basic adjustments to the support system There are basically some settings on the WISECP support system. What they mean and how they are used is explained below. Follow the steps below to access the support system settings. Follow the path "Support > Ti...

Email Piping

Convert incoming emails into support tickets With the Email Piping feature, you can convert the e-mails sent to the e-mail addresses of the specified departments into support tickets, and you can communicate with your customers through the support system in ...

Custom Ticket Statuses

Create custom statuses for support tickets If you need different ticket statuses for support ticket statuses than the default ones, you can easily create new support ticket statuses. Follow the steps below to create new support ticket statuses. Follow the p...

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