Usage Guide and Documentation

Support System

Support System Settings

Basic adjustments to the support system There are basically some settings on the WISECP support system. What they mean and how they are used is explained below. Follow the steps below to access the support system settings. Follow the path "Support > Ti...

Email Piping

With the Email Piping feature, you can convert e-mails sent to e-mail addresses of specified departments into support tickets and communicate with your customers more easily and practically through the support system. Content Map: Activation Configuration D...

Predefined Replies

You can create "Predefined Replies" for messages you send frequently through your support system and save time. WISECP offers a unique feature in the support ticket system that will make your work easier and save time. Thanks to the "Predefined Replies" feat...

Custom Ticket Statuses

Create custom statuses for support tickets If you need different ticket statuses for support ticket statuses than the default ones, you can easily create new support ticket statuses. Follow the steps below to create new support ticket statuses. Follow the p...

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