Client Detail Overview

One client, gathered on a single page. Who they are, what they bought, what they owe and everything that has happened on the account.

Opening the Screen

Open a client from the list or from any client link in the panel. The address carries the record and the open tab, so you can share the exact page: {admin}/users/detail?id={client}.

What Is on the Screen

The header strip

Above the tabs, the client's name sits next to a row of chips.

The tabs

Most tabs are listed even when empty. The Reseller tab appears only when the reseller system is switched on for the whole installation.

Tasks

Work inside the client's own panel

1. Click Sign In as Client in the header of the record.
2. The client area opens as that client, in a separate tab, without needing their password. It uses the client's language, or the site default if none is set. Your admin session stays open.
3. The session ends by itself after two hours, and at once when you sign out of the panel. To continue, click the button again.
4. A client without a password cannot be opened; set one first with Change Password on the Profile tab.

Block a client

1. Set the account status to blocked from the record.
2. Sign-in closes immediately. Orders, services and invoices are untouched.
3. Blocking is reversible; deleting is not.

Add the client to the blacklist

1. Click Add to Blacklist in the account status strip. At the top of the window, two marks next to the client's identity strip show how many active services and unpaid invoices the restrictions would touch. Pick a Reason from the list and add notes if you want.
2. Under Screenshots you can attach evidence images (PNG or JPG, up to 10). Only signed-in staff can open them.
3. Under Restrictions, tick what the entry should enforce and confirm. The entry keeps the reason, the date and your name; the strip shows a badge for each active restriction. From then on the client's rows in the search palette and the client list carry a Blacklisted badge.

Each restriction works on its own and takes effect immediately:

Edit the blacklist entry

1. Click Remove from Blacklist in the account status strip, then Edit at the bottom of the window.
2. Change the Reason, the notes or the ticked Restrictions. Tick a stored screenshot to remove it, or add new ones under Screenshots.
3. When you untick Suspend services, a Reactivate suspended services option appears; leave it ticked to bring the services back. Save to apply. The original author and date stay on the entry.

Remove the client from the blacklist

1. Click Remove from Blacklist in the account status strip. The window opens with the same identity strip and impact marks at the top. Below them it shows who added the entry, when and why, with any screenshots.
2. Tick Reactivate suspended services if the suspended services should come back, then confirm. All restrictions stop at once. Ticket Blocked on the Profile tab turns off as well, so the client can open tickets again.

Delete a client

1. On the Summary tab, click Delete Account Permanently in the Actions card.
2. In Delete Account Confirmation, enter your own panel password and click Delete Permanently.
3. If the client has services, each one is terminated on its server and removed in turn, with a progress bar. If one fails, the window shows the reason and a Retry button.
4. The client is deleted with the last service, or at once if there are none, and the client list opens.

Deleting removes the client's orders, invoices, support requests and notifications, each with its history. Its saved cards, passkeys, trusted devices, WHOIS profiles, SMS address book and sender IDs and affiliate account go too. Document verification and service documents are deleted with their files. Its comments are deleted with their replies, and its helpful votes on other comments are taken back. Its license transfers go too; an open one is first cancelled with its unpaid fee invoice, without notifying anyone.

Add-ons clear their own data: identity verification sessions, reverse DNS permissions, block-list exemptions and record templates are deleted. IP addresses and subnets reserved for the client are released. DNS zones stay live without an owner; delete them under Advanced DNS Management → Maintenance → Zones nobody claims. An add-on that is turned off or unlicensed keeps its data.

A queued email, such as a data removal approval, still goes out. The payment provider keeps its own copy of a saved card, and the activity log keeps the deletion entry.

Things to Watch

Required Privileges

The record opens with a privilege from the USERS group. Changing anything needs USERS_OPERATION, deleting needs USERS_DELETE, and the credit, reseller, affiliate and personal-data areas have their own privileges (USERS_MANAGE_CREDIT, USERS_DEALERSHIP, USERS_AFFILIATE, USERS_GDPR).

Related Articles

• Client List
• Client Summary
• Client Profile
• Client Notes