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    • System Requirements
    • Choosing Your WISECP Version: V3 Stable or V5 Beta
    • Installing WISECP
    • Upgrading WISECP
    • Upgrading from WISECP 3.x to 5.x
    • Installation Service
    • Configuration Service
    • Moving to Another Server
    • Transfer Service
    • Migration Service
    • Performance Tuning
    • Setting Up Scheduled Tasks
    • The Admin Dashboard
    • Signing In and Out
    • Your Admin Account
    • General Settings Overview
    • Basic Settings
    • SEO Settings
    • Localization Settings
    • Client Membership Settings
    • Permalinks
    • API Settings
    • Social Sign-in
    • Advanced Settings
    • Security Settings Overview
    • General Security Options
    • Authentication Security
    • BotShield
    • Captcha Security
    • Process Restriction
    • Spam Protection
    • Prohibited List
    • Backup and Restore
    • Theme Settings Overview
    • Logo and Branding
    • Managing Themes
    • Home Page Settings
    • Page Backgrounds
    • Advanced Theme Settings
    • Administrators
    • Adding and Editing an Administrator
    • Support Analytics
    • Privilege Groups
    • Creating a Privilege Group
    • Module Management
    • Mail
    • SMS
    • Fraud
    • FraudLabs Pro
    • MaxMind
    • WFraud
    • Product
      • Payment Configuration
      • Bank Transfer
      • Stripe (Checkout)
      • Stripe (Tokenized)
      • PayPal
      • PayTR
      • iyzico
      • PayMongo
      • Mollie
      • GoCardless
      • Braintree
      • Square
      • Authorize.net
      • 2Checkout
      • Adyen
      • Klarna
      • Revolut
      • Checkout.com
      • Mercado Pago
      • Paystack
      • Razorpay
      • SSLCommerz
      • bKash
      • Coinbase Commerce
      • BTCPay Server
      • Amazon Pay
      • Turkish Bank Virtual POS
      • Payssion, Duitku and TriPay
      • Flutterwave
      • OVHcloud
      • Hetzner Cloud
      • Proxmox VE
      • Hetzner Robot
      • cPanel
      • Vultr
      • Plesk
      • Vultr Bare Metal
      • DirectAdmin
      • DigitalOcean
      • CyberPanel
      • Linode
      • aaPanel
      • HestiaCP
      • ApisCP
      • Control Web Panel (CWP)
      • Enhance
      • FASTPANEL
      • Froxlor
      • InterWorx
      • ISPConfig
      • ISPmanager
      • KeyHelp
      • OpenPanel
      • PanelAlpha
      • ServerAvatar
      • SolidCP
      • SPanel
      • VestaCP
      • Virtualmin
      • Webuzo
      • ZesleCP
      • SolusVM 2
      • Virtualizor
      • Mailcow
      • Registrar Configuration
      • ResellerClub
      • NameSilo
      • OpenProvider
      • Namecheap
      • GoDaddy
      • METUnic
      • eNom
      • Dynadot
      • Gandi
      • OpenSRS
      • OVH
      • INWX
      • InternetBS
      • InternetX
      • RealtimeRegister
      • Nominet
      • Hexonet
      • CentralNic
      • Ascio
      • Joker.com
      • Name.com
      • EuroDNS
      • Netim
      • NameISP
      • OnlineNIC
      • OnlineNIC V4
      • WebNIC
      • ConnectReseller
      • Resell.biz
      • ResellerCamp
      • ResellerID
      • LogicBoxes
      • NetEarthOne
      • 101domain
      • AI Assistant Addon
      • WChat Live Support Addon
      • Advanced Virus Checker Addon
      • WIPAM IP Management Addon
      • WDNS DNS Management Addon
      • WTranslator Ticket Translation Addon
      • Paraşüt e-Invoice Addon
      • Lexware Office Addon
      • WKYC Identity Verification Addon
    • Product List
    • Product Groups
    • Creating a Product Group
    • Product Categories
    • Creating a Product Category
    • Creating a Product
    • Editing a Product
    • Product Details
    • Product Pricing
    • Product Automation
    • Product Addon Configuration
    • Product Requirement Configuration
    • Product Upgrade Options
    • Free Domain with a Product
    • Product Licensing
    • Product License Transfer
    • Linked Services
    • Other Product Settings
    • Product Addons
    • Creating a Product Addon
    • Product Requirements
    • Creating a Product Requirement
    • Server Management
    • Adding a Server
    • Server Groups
    • Creating a Server Group
    • Domain Extensions and Pricing
    • WHOIS Lookup
    • Domain Documentation Management
    • Creating Domain Documentation
    • International SMS Services
    • SMS Sender IDs
    • SMS Delivery Reports
    • International SMS Settings
    • Software License Alerts
    • Orders
    • Creating an Order
    • Order Detail
    • Services
    • Service Detail Overview
    • Service Details
    • Service Management
    • Service DNS Management
    • Service WHOIS Records
    • Service Transfer
    • Email Forwarding
    • Domain Forwarding
    • Domain Verification
    • Additional Service Information
    • Addons of a Service
    • Service Requirements
    • Upgrading and Downgrading a Service
    • Service History
    • Cancelling a Service
    • Service Addons
    • Cancellation Requests
    • Service Transfer Requests
    • Upgrades and Downgrades
    • Client List
    • Creating a Client
    • Client Detail Overview
    • Client Summary
    • Client Profile
    • Client Contacts
    • Client Sub-Accounts
    • Client Invoices
    • Client Products and Services
    • Client Tickets
    • Client Affiliate Account
    • Client Reseller Account
    • Client Messages
    • Client Activity Logs
    • Client Notes
    • Affiliate Management
    • Reseller Management
    • Reseller Settings
    • Personal Data Management
    • Document Verification Records
    • Verification Fields
    • Document Verification Filters
    • Invoices
    • Creating an Invoice
    • Invoice Detail Overview
    • Invoice Summary
    • Editing an Invoice
    • Invoice Payments
    • Invoice Client Details
    • Invoice History
    • Cash Management
    • Auto Periodic Expenses
    • Subscriptions
    • Coupons and Promotions
    • Currencies
    • Taxation
    • Tickets
    • Support Announcements
    • Creating a Ticket
    • Ticket Detail
    • Support Settings Overview
    • General Support Settings
    • Email Piping
    • Custom Ticket Statuses
    • Automatic Ticket Tasks
    • Review Integrations
    • Predefined Replies
    • Adding a Predefined Reply
    • Predefined Reply Categories
    • Ticket Custom Fields
    • Adding a Ticket Custom Field
    • Support Departments
    • Adding a Support Department
    • Pages
    • Creating a Page
    • Agreements
    • Creating an Agreement
    • News and Announcements
    • Creating a News Item
    • Blog Articles
    • Creating a Blog Article
    • Blog Categories
    • Creating a Blog Category
    • Blog Comments
    • References
    • Creating a Reference
    • Reference Categories
    • Creating a Reference Category
    • Client Testimonials
    • Adding a Testimonial
    • Sliders
    • Creating a Slider
    • Menu Management
    • Contact Messages
    • Knowledge Base Articles
    • Creating a Knowledge Base Article
    • Knowledge Base Categories
    • Creating a Knowledge Base Category
    • Activity Logs
    • Session Logs
    • Error Logs
    • Module Logs
    • Email Logs
    • SMS Logs
    • Query Logs
    • IP Details Window
    • Module Queue
    • Notification Queue
    • Reminders
    • Task Planner
    • Creating a Task
    • Task Detail
    • Bulk Notifications
    • Creating a Bulk Notification
    • Bulk Notification Detail
    • Import Tools
    • Addons
    • Addon Settings
    • Addon Management Area
    • Automation Overview
    • Automation Activity
    • Automation Settings
    • Notification Templates
    • Editing a Notification Template
    • Notification Settings
    • Real-Time
    • Clients (Overview)
    • Clients (By Country)
    • Clients (By Language)
    • Clients (By Trade Volume)
    • Clients (With Balance)
    • Clients (Banned)
    • Clients (Without Active Service)
    • Services (Overview)
    • Services (By Product)
    • Services (By Country)
    • Cancelled Services Analysis
    • Invoice Income Report
    • Invoice Expense Report
    • Profit and Loss Analysis
    • Tax Accrual Report
    • Invoices by Payment Gateway
    • Cancelled Invoices
    • Refunded Invoices
    • Support (Overview)
    • Tickets (By Client)
    • Tickets (By Service)
    • Languages
    • Editing a Language
    • Find and Replace in Translations
    • Getting Started Guide
    • License
    • Updates
    • System Health
    • Sending Feedback to WISECP
    • Premium+ Support
    • Support and Update Renewal
  1. User Guide
  2. Using the Panel
  3. Support System

Support System

Tickets, departments, predefined replies and support settings.

Tickets 1.1k visualizações Support Announcements 956 visualizações Creating a Ticket 925 visualizações Ticket Detail 958 visualizações Support Settings Overview 935 visualizações General Support Settings 929 visualizações Email Piping 969 visualizações Custom Ticket Statuses 856 visualizações Automatic Ticket Tasks 977 visualizações Review Integrations 942 visualizações Predefined Replies 1k visualizações Adding a Predefined Reply 924 visualizações Predefined Reply Categories 866 visualizações Ticket Custom Fields 958 visualizações Adding a Ticket Custom Field 932 visualizações Support Departments 950 visualizações Adding a Support Department 957 visualizações
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    WISECP logo WISECP logo wisecp.com

    A plataforma de automação utilizada por empresas de alojamento Web e serviços digitais em mais de 100 países. Faturação, aprovisionamento, apoio e portal de cliente num único sistema.

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