# Ticket Custom Fields

https://docs.wisecp.com/uk/ticket-custom-fields

Collect structured information with tickets, limit fields by department and arrange selected fields into access groups for credential-style ticket data.

## Reaching the Screen

Panel menu: **Support** then **Custom Fields**: `{admin}/tickets/custom-fields`

## What Is on the Screen

The list shows field name, department, input type and status. A red asterisk marks required fields. The department filter separates global fields from department-specific ones.

**Access Groups** opens a manager that gives a translated name and appearance to an ordered set of fields. Clients choose these groups in the **Add Access Details** section of the new ticket and ticket reply forms. This section appears only when at least one active group contains an active field.

The details a client adds appear in an access details card on that message, with password fields masked. A **Text (Multi-line)** value is shown there line by line, in both the client area and the admin panel.

## Fields

### List Controls

- **Apply to selected**: Deletes checked custom fields. Bulk deletion requires the current administrator password.
- **Department**: Shows all fields or only those assigned to one department.

### Access Groups

- **Existing Group**: Set automatically while editing.
- **Custom Fields**: Selects which fields the group exposes and lets their order be rearranged.
- **Sort Order**: Places the group among other access groups.
- **Active**: Controls whether clients can choose the group when opening or replying to a ticket.

## Tasks

### Review ticket fields

1. Use the Department filter to inspect global fields or one department's fields.
2. Open a field name to change its type, requirement, status or order.
3. Save the field. New ticket forms and details use the updated definition.

### Create an access group

1. Open **Access Groups** and add a group with its name in every language.
2. Select the custom fields, arrange them, then choose appearance, order and status.
3. Save. An active group now appears under **Add Access Details** on the client's ticket forms.

## Things to Watch

> **Deleting a field removes the definition**
> 
> Before deletion, check ticket workflows and access groups that depend on the field. Deleting an access group does not delete its fields.

## Privileges

**Ticket Custom Fields** permission is required to list, create, edit and delete fields and access groups.

## Related Screens

- [Add Ticket Custom Field]({admin}/tickets/custom-fields/add)
- [Departments]({admin}/departments)
- [Tickets]({admin}/tickets)