# IP Details Window

https://docs.wisecp.com/nl/ip-details-window

Check an address's origin, trust level and the accounts that signed in from it, then block it on the spot.

## Opening the Window

The window has no menu entry. It opens from an IP address shown in the panel. Click the info icon beside the address (tooltip **IP Lookup**), the address itself when linked, or an **IP LOOKUP** button.

Typical places are the activity, session, email and SMS logs, order details, ticket messages and service or invoice history. Private, loopback and reserved addresses cannot be looked up and return an error instead.

## What Is on the Screen

The title reads **IP Details** with the address in brackets. The body stacks four blocks and the footer holds one button.

| Block | What it shows | When it appears |
| --- | --- | --- |
| Trust verdict | Whether the address can be trusted. Badges under it give the reasons. | Always. |
| Identity strip | Flag, city and country. Below them the address and its network (AS) name. | Always. |
| Accounts list | Accounts that signed in from the address. Clients and staff are counted apart. | When an account used it. Needs a client privilege. |
| Facts | Internet service provider, organization, postal code, currency, latitude and longitude, time zone and region. Unknown values show a dash. | Always. |

### Trust Verdict

The heading reads **Connection is trusted** when the address is neither a proxy nor part of a hosting network. Otherwise it reads **Address is not trusted**.

- **Mobile / Desktop**: Mobile when the address belongs to a mobile carrier network, Desktop otherwise.
- **Proxy**: The visitor connects through a proxy or VPN. It reads **Not a proxy** otherwise.
- **Hosting network**: The address belongs to a data centre, not a home or office line. It reads **Not a hosting network** otherwise.
- **Blocked**: The address is on the block list. Shown only while the block stands.

### Accounts Using the Address

A count button on the right of the identity strip reads, for example, **3 clients · 1 staff member**. Staff sign-ins are counted apart, so the client figure covers clients only. A session staff opened with Sign In as Client is not counted as the client's sign-in.

Click the button to open the list and again to close it. The list is headed **Clients using this address** and puts the latest sign-in first.

Each row gives the name, the email, the number of sign-ins and the last sign-in date. Staff rows carry a **Staff** badge. Up to 20 accounts are listed; past that, the list ends with **Only the most recent clients are listed.**

## Tasks

### Checking which accounts share an address

1. Click the info icon beside the address (tooltip **IP Lookup**) to open **IP Details**.
2. Click the count button on the right of the identity strip; the list opens under it.
3. Click a row. A client row opens the client's detail page and a staff row opens the staff account.

### Blocking an address

1. Open **IP Details** for the address.
2. Click **Block IP** in the footer. It acts at once, with no confirmation window.
3. The **Blocked** badge joins the verdict and the button turns into **Unblock IP**. The address now appears on the [Prohibited List](https://docs.wisecp.com/en/prohibited-list) and the change is written to the activity log.

To lift the block, click **Unblock IP** in the same window. You can also remove the address under **Settings › Security**, **Prohibited List** tab.

## Things to Watch

> **A block shuts the address out of everything**
> 
> A blocked address gets a block page on every request, the admin panel included, and the block has no end date. Blocking your own address locks you out of the panel from that connection.

> **The window depends on the IP Location Module**
> 
> The details come from the module chosen under **Settings › General**, **Localization** tab, **IP Location Module**. With no module chosen, or one that cannot score proxies, the window does not open and an error appears. WAtlas scores proxies.

## Required Privileges

Opening the window needs any one of `USERS_LOOK`, `TICKETS_LOOK`, `ORDERS_LOOK`, `SERVICES_LOOK` or `INVOICES_LOOK`.

The count button and the list need a client privilege, such as `USERS_LOOK`. A staff row opens the staff account only with `ADMIN_SHOW`. **Block IP** needs `SECURITY_SETTINGS`; without it the button still shows, but the change is refused.

## Related Articles

- [Prohibited List](https://docs.wisecp.com/en/prohibited-list)
- [WFraud](https://docs.wisecp.com/en/wfraud)
- [Localization Settings](https://docs.wisecp.com/en/localization-settings)
- [Activity Logs](https://docs.wisecp.com/en/action-logs)
- [Session Logs](https://docs.wisecp.com/en/session-logs)
- [Client Detail Overview](https://docs.wisecp.com/en/client-detail-overview)
- [Administrators](https://docs.wisecp.com/en/administrators)