# Custom Ticket Statuses

https://docs.wisecp.com/fr/custom-ticket-statuses

Add business-specific labels to the standard ticket lifecycle without changing the underlying Open, Pending, Answered, Resolved or Closed behavior.

## Reaching the Screen

Open **Support Settings** and choose **Custom Statuses**: `{admin}/tickets/settings?tab=statuses`

## What Is on the Screen

Each row defines one custom status. The name is translated for every installed panel language, while the associated standard status, color and position are shared.

## Fields

- **Name**: The label staff and clients see in the selected language.
- **Associated Status**: The standard state whose behavior, counts and automation meaning the custom status inherits.
- **Color**: The visual marker used wherever the status badge is drawn.
- **Order**: The row position used in status choices; rows can be rearranged before saving.

## Tasks

### Add a custom status

1. Add a row and enter its name in every language.
2. Choose the associated standard status and a color.
3. Place the row where it should appear and save changes.
4. The custom status becomes available on tickets and in automatic-task status choices.

### Remove a custom status

1. Find the custom status row and remove it from the editor.
2. Save changes.
3. The choice disappears; review existing tickets and auto tasks that previously referred to it.

## Things to Watch

> **A custom label still has a standard meaning**
> 
> The associated status controls queue grouping and lifecycle behavior. Choose it by meaning, not by color or wording.

## Privileges

**Ticket Operations** is required to view and save custom statuses.

## Related Screens

- [Auto Tasks]({admin}/tickets/settings?tab=tasks)
- [Tickets]({admin}/tickets)