# Additional Service Information

https://docs.wisecp.com/fr/additional-service-information

Publish free-form notes and delivery details on a single service so the customer reads them in their own panel instead of opening a ticket to ask for them.

## Reaching the Screen

Open **Orders › Services**, click the service you want, then pick the **Additional Info** tab: `{admin}/services/detail?id={service}&content=blocks`

The tab is added to every service detail screen. It does not depend on the product, on a server module, or on the service status, so it is there on a cancelled service and on a domain as well. What changes from one service to the next is whether the customer ever reaches the result, which the last part of the screen description covers.

## What Is on the Screen

The whole tab is a single form. A guidance banner sits at the top, the entries follow as cards in a grid (three per row on a wide screen, two on a medium one, one on a narrow one), and the button that adds a new card sits under the grid with the save button below it.

| Control | What it does | When it appears |
| --- | --- | --- |
| Guidance banner | States that these entries are shown to the customer on the service page in the client area. | Always, above the card grid. |
| Block card | Holds one entry: a title line and a content box below it. | One card per stored entry, or a single empty card when the service has none. |
| Drag handle | The grip at the left of a card's title line. Hold it to move the card and change the reading order. | On every card. |
| Delete button | The bin at the end of the title line. Takes the card off the screen. | Hidden while only one card is left, so the form always keeps one on screen. |
| **Add Block** | Appends an empty card at the end of the grid. | Directly under the grid. |
| **Save Changes** | Writes the cards on screen to the service record. | At the bottom of the form, inactive until something on the tab changes. |

### Guidance Banner

The banner above the grid repeats what the tab is for: *"Blocks are displayed in the client area service details. Along with all standard information, it is possible to add further blocks of information to display it to the users."* It is a fixed notice, not a warning about the current service, so it looks the same on a service that has entries and on one that has none.

### Anatomy of a Block Card

A card carries two writable boxes and two controls. The title line holds the grip handle, the **Block Title** box and the bin; the **Block Contents** box sits below it and is five lines tall, growing a scrollbar rather than the card when the text runs longer.

Both boxes are plain text. There is no formatting toolbar, and the customer panel prints what you typed as characters, so markup entered here is displayed literally instead of being rendered. Line breaks are the exception that does carry over: a short list written on separate lines reaches the customer on separate lines.

Neither box is required on its own. A card that carries only a title is kept, and so is a card that carries only content; the customer then sees a heading with no body, or a body with no heading. Only a card whose two boxes are both empty is dropped when the form is saved.

### Order and New Cards

The order of the cards on this tab is the order the customer reads them in. Take a card by the grip handle at the left of its title line and drop it in its new place; the neighbouring cards move aside as you drag, and **Save Changes** becomes active because a moved card counts as a change like any edit.

**Add Block** appends an empty card at the end of the grid and activates the save button the same way. Nothing has been written at that point, so a card added by accident is undone by leaving the tab without saving.

### Where the Customer Sees It

The entries surface on the service page in the client area, under a tab named **Additional Info** that carries the line *"Details and resources our team added for this service"*. Each entry becomes its own card there: the title becomes the card heading, the content becomes the card body.

That tab exists only while the service carries at least one entry. Clearing the last entry removes the tab from the customer panel rather than leaving an empty section behind.

Two situations keep the entries out of the customer's reach even after a successful save. A domain service is served by a different page in the client area, and that page has no Additional Info section, so an entry written on a domain is stored but never displayed. And when **Restrict Service Details** is switched on for the service, under **Optional Actions & Notes** on the **Details** tab, the customer cannot open the service page at all, so nothing written here reaches them.

## Fields

- **Block Title**: Optional. The heading of the entry, printed above the text as the card heading in the customer panel. Left empty, the entry is published as a body with no heading.
- **Block Contents**: Optional. The body of the entry, five lines tall on screen and scrollable beyond that. Plain text only; line breaks are kept, markup is not rendered.
- **Drag handle**: Not a field. The grip at the left of the title line moves the card inside the grid; the new position is stored with the next save.
- **Delete button**: Not a field. The bin takes the card off the screen straight away, with no confirmation step. The removal reaches the service only when the form is saved.

## Tasks

### Adding an entry

1. Open the service, pick the **Additional Info** tab and click **Add Block** under the card grid. An empty card appears at the end of the grid.
2. Type the heading into **Block Title** and the text into **Block Contents**. One of the two may stay empty; leaving both empty means the card is discarded.
3. Click **Save Changes** at the bottom of the form. A confirmation reads "The changes were saved successfully.", and the entry now appears on the customer's service page under **Additional Info**.

### Editing an entry

1. Open the **Additional Info** tab and edit the title box or the content box directly on the card. There is no separate edit window.
2. Click **Save Changes**. The button stays inactive until the first keystroke, which is the quickest way to tell whether anything on the tab is still unsaved.
3. The confirmation appears and the customer panel shows the new text on its next page load. No mail and no notification is sent, so tell the customer yourself if the change needs announcing.

### Reordering the entries

1. Point at the grip handle at the left of a card's title line and drag the card to where it belongs in the grid.
2. Drop it. The other cards settle into their new places and **Save Changes** turns active.
3. Click **Save Changes**. The customer's cards are rebuilt in the order shown here on the next page load.

### Removing one entry

1. Click the bin at the end of that card's title line. The card fades out and leaves the grid immediately, with no confirmation prompt, so read the card before you click.
2. Click **Save Changes**. Until you do, the entry is still stored and the customer still sees it.
3. After the confirmation, the entry is gone from the customer's **Additional Info** tab as well.

### Clearing every entry

1. Remove the cards one by one with the bin. On the last remaining card the bin is no longer offered, which is expected: the form always keeps one card on screen.
2. Empty both boxes of that last card by hand instead of deleting it.
3. Click **Save Changes**. The blank card is discarded on the way in, the service is left with no entries, and the **Additional Info** tab disappears from the customer panel.

## Things to Watch

> **Saving replaces the whole list**
> 
> The save does not merge. Whatever the cards on screen say becomes the complete set of entries for the service, and the stored set is overwritten. A card deleted by mistake cannot be brought back from this screen: retype it before saving, or leave the tab without saving to keep the stored version.

> **Everything typed here is customer-facing**
> 
> The entries are published to the client area exactly as written, for the account owner and for anyone that account shares access with. Anything that must stay internal belongs in **Admin Notes** on the **Details** tab, which is marked "Not visible to the client, only for administrators."

> **A domain stores the entries but never shows them**
> 
> The tab is drawn on a domain service like anywhere else and the save succeeds, but the client area serves domains from a separate page that has no Additional Info section. Use the domain's own screens, or a ticket, when the customer has to read something.

## Required Privileges

Opening the service detail screen, and with it this tab, needs `SERVICES_LOOK` or `SERVICES_OPERATION`. Saving needs `SERVICES_OPERATION`. The form is drawn for read-only staff as well, save button included, and the attempt is refused by the server rather than by the screen.

Every successful save is written to the activity log as "Service ... blocks have been updated", with the service name and id, so it is visible who last rewrote the list.

## Related Articles

- [Service Detail Overview](https://docs.wisecp.com/en/service-detail-overview)
- [Service Details](https://docs.wisecp.com/en/service-details)
- [Service Requirements](https://docs.wisecp.com/en/service-requirements)
- [Activity Logs](https://docs.wisecp.com/en/action-logs)