# Adding a Support Department

https://docs.wisecp.com/fr/adding-a-support-department

Separate ticket topics into translated departments and assign the right staff so clients choose the appropriate support area and the queue reaches the responsible team.

## Reaching the Screen

From **Departments**, choose **Create Department**: `{admin}/departments/add`

Opening Edit from a department row uses the same form with that department's values.

## What Is on the Screen

The language tabs hold the translated name and description. Staff assignment, sequence and icon are shared structural settings for the department.

## Fields

- **Department Name**: Required in every installed language.
- **Description**: Translated guidance describing the department's responsibility.
- **Assigned Staff Members**: The administrators associated with this department.
- **Sequence**: Controls the department order in lists and selectors.
- **Icon**: Uses a font icon or an uploaded image. Replacing or removing an uploaded image also updates the stored department icon.
- **Existing Department**: Set automatically while editing.

## Tasks

### Create a department

1. Enter the department name and description in every language.
2. Select the assigned staff, set its sequence and choose a font or image icon.
3. Create the department. The panel returns to the department list and the new route becomes available to ticket settings.

### Change the department icon

1. Open the department for editing and choose the icon type.
2. Select a font icon or upload an allowed image.
3. Save. The new icon replaces the previous one; removing an uploaded icon resets the department to the font-icon type.

## Things to Watch

> **Staff assignment is reused by support features**
> 
> Department membership is shown on the list and can be used when presenting staff identity around tickets. Email Piping and ticket custom fields also select departments by this same record.

## Privileges

**Departments** permission is required to create or edit a department.

## Related Screens

- [Support Departments]({admin}/departments)
- [Email Piping]({admin}/tickets/settings?tab=pipe)
- [Ticket Custom Fields]({admin}/tickets/custom-fields)