# Ticket Custom Fields

https://docs.wisecp.com/es/ticket-custom-fields

Collect structured information with tickets, limit fields by department and arrange selected fields into access groups for credential-style reply data.

## Reaching the Screen

Panel menu: **Support** then **Custom Fields**: `{admin}/tickets/custom-fields`

## What Is on the Screen

The list shows field name, department, input type and status. A red asterisk marks required fields. The department filter separates global fields from department-specific ones.

**Access Groups** opens a manager that gives a translated name and appearance to an ordered set of fields. These groups are used when selected ticket information should be presented together in replies, including protected access details.

## Fields

### List Controls

- **Apply to selected**: Deletes checked custom fields. Bulk deletion requires the current administrator password.
- **Department**: Shows all fields or only those assigned to one department.

### Access Groups

- **Existing Group**: Set automatically while editing.
- **Custom Fields**: Selects which fields the group exposes and lets their order be rearranged.
- **Sort Order**: Places the group among other access groups.
- **Active**: Controls whether the group is available on ticket replies.

## Tasks

### Review ticket fields

1. Use the Department filter to inspect global fields or one department's fields.
2. Open a field name to change its type, requirement, status or order.
3. Save the field. New ticket forms and details use the updated definition.

### Create an access group

1. Open **Access Groups** and add a group with its name in every language.
2. Select the custom fields, arrange them, then choose appearance, order and status.
3. Save. The active group becomes available for structured data on ticket replies.

## Things to Watch

> **Deleting a field removes the definition**
> 
> Before deletion, check ticket workflows and access groups that depend on the field. Deleting an access group does not delete its fields.

## Privileges

**Ticket Custom Fields** permission is required to list, create, edit and delete fields and access groups.

## Related Screens

- [Add Ticket Custom Field](%7Badmin%7D/tickets/custom-fields/add)
- [Departments](%7Badmin%7D/departments)
- [Tickets](%7Badmin%7D/tickets)