# Support Settings Overview

https://docs.wisecp.com/es/support-settings-overview

Manage queue, email, status, automation, and review rules from one control center to keep the support lifecycle consistent and predictable.

## Reaching the Screen

From **Support** then **Tickets**, choose **Support Settings**: `{admin}/tickets/settings`

## What Is on the Screen

- **General**: Controls queue ordering, client restrictions, guest access, default departments, paging and refresh.
- **Email Piping**: Turns incoming department mail into tickets and configures sender and mailbox connections.
- **Custom Statuses**: Adds named and colored variants of the standard ticket states.
- **Auto Tasks**: Runs delayed routing, status, assignment, notification and reply actions when a ticket matches conditions.
- **Reviews**: Controls the review invitation after support ratings and the optional website score display, for Trustpilot and Google.

Each tab saves its own settings. Switching tabs does not submit changes left unsaved in another tab.

## Tasks

### Open a specific settings area

1. Open Support Settings.
2. Choose General, Email Piping, Custom Statuses, Auto Tasks or Reviews.
3. The address records the selected tab, so the same area can be bookmarked or shared with another authorized staff member.

### Review the support setup

1. Check General for access restrictions, default departments and refresh timing.
2. Check Email Piping for provider and mailbox connection states.
3. Review Custom Statuses and Auto Tasks for rules that affect queue movement.
4. Save only the tabs whose values you changed.

## Things to Watch

> **The tabs affect the same ticket lifecycle**
> 
> A custom status can be selected by an auto task, while the general restrictions decide whether a ticket can be created at all. Review connected settings together when a ticket does not enter the queue as expected.

## Privileges

**Ticket Operations** is required to open and save Support Settings. Some menu shortcuts may also be limited by broader administrator privileges.

## Related Articles

- [General Support Settings](%7Badmin%7D/tickets/settings?tab=general)
- [Email Piping](%7Badmin%7D/tickets/settings?tab=pipe)
- [Automatic Ticket Tasks](%7Badmin%7D/tickets/settings?tab=tasks)