# Support Departments

https://docs.wisecp.com/es/support-departments

Support departments divide the queue by responsibility and connect each area to its translated name, assigned staff, order and Email Piping mailbox.

## Reaching the Screen

Panel menu: **Settings**, **Administrators**, then **Departments**: `{admin}/departments`

The same screen is available from the Departments button on the administrator list.

## What Is on the Screen

The list shows each department and the staff assigned to it. Staff names link to administrator details when the viewer also has the administrator-view right. The row menu edits or deletes the department.

## Tasks

### Review department staffing

1. Open Departments and read the assigned staff badges beside each name.
2. Open a department whose coverage needs changing.
3. Update Assigned Staff Members and save. Ticket routing and staff context now use the new assignment.

### Delete a department

1. Open the department's row menu and choose **Delete**.
2. Review the permanent-deletion and associated-ticket warnings, then confirm.
3. The department is removed and tickets linked to it lose their department reference.

## Things to Watch

> **Deletion does not delete tickets**
> 
> The department record is removed permanently, but its tickets remain and become unassigned from that department. Review General settings, custom fields, automatic tasks and Email Piping rules that referenced it.

## Privileges

**Departments** permission is required to open and manage this screen. Viewing linked staff details additionally requires the administrator-view permission.

## Related Screens

- [Create Department](%7Badmin%7D/departments/add)
- [Email Piping](%7Badmin%7D/tickets/settings?tab=pipe)
- [Tickets](%7Badmin%7D/tickets)