# Refunded Invoices

https://docs.wisecp.com/es/refunded-invoices

Shows how much money you gave back over a period and on how many invoices, day by day, so refunds can be traced back to their cause.

## Opening the Screen

Open **WAnalytics** from the main menu, then pick **Invoices** and **Refunded Invoices** on the left rail.

`{admin}/wanalytics/invoices/by-refunded`

## What Is on the Screen

Only invoices whose status is refunded are counted, and each one sits on the day its refund was recorded. Three bands, top to bottom.

- **Header controls**: Currency, period, refresh and PDF.
- **Figure rail**: Three totals for the selected period.
- **Refund Trend Analysis**: Two graphs over the same days.

The upper graph is the refunded **Amount** per day, the lower one the number of **Invoices** behind it. Under them sits the daily table. Where nothing matches, **No data available for the selected period.** appears instead. When every refund in the period is worth zero, the upper graph does not appear at all and only the count graph remains.

## Fields

### Header controls

- **Date Range**: The last 30 days by default. Quick ranges in the calendar-range menu beside the date field: **Today**, **Yesterday**, **Last 7 Days**, **Last 30 Days**, **This Month**, **Last Month**, **This Year**, **Last Year**. Clicking one moves the report to that period right away; for your own dates click the field, mark a start and an end in the calendar and close it — the page reloads with that range.
- **Refresh button**: The circular arrow beside the period. Reloads the report with the dates in the box.
- **All Currencies (Local)**: The default. Every currency is converted to your local one, marked with an asterisk in the list. Pick a currency to see only the invoices issued in it.
- **Download as PDF**: Saves the report as a PDF. Filters, search and the pager stay out of the file.

### The figure rail

- **Total Amount**: Value of everything refunded in the period.
- **Invoices**: How many invoices are behind that amount.
- **Days**: Length of the selected period in days.

### The table

- **Date**: The day, with its weekday under it. The table opens on this column, newest first.
- **Invoices**: Invoices refunded that day. You can sort on it.
- **Amount**: Their total value. You can sort on it.

Only days with at least one refund get a row; the graphs above still cover every day. The download button offers CSV, JSON and XML and appears only for roles allowed to download listed data. **Show Records** under the table sets the page size. The search box does not narrow these daily rows.

## Tasks

### Look at a single month

1. Click the period box in the header and pick **Last Month**.
2. Figures, graphs and table all move to that month. The circular arrow beside the period reloads the report with the same dates.

### Find the heaviest day

1. Click the **Amount** heading twice: the first click sorts ascending, the second descending.
2. With the descending sort the first row is the costliest day of the period. **Invoices** sorts by count the same way.

### Take the numbers out

1. Click the download button next to the search box. If it is not there, your role is not allowed to download listed data.
2. Pick **CSV**, **JSON** or **XML**. The file carries the daily rows.

## Things to Watch

> **The day is the refund date**
> 
> The invoice behind a refund can be much older than the day it appears on. Compare it with the income report of the same period, not of the invoice month.

> **Mixed currencies use today's rate**
> 
> Under **All Currencies (Local)** foreign amounts are converted with the rates in use now, not the rate of the refund day. The same past period can read differently later.

> **The currency choice reaches the top band on reload**
> 
> Changing the currency updates the table at once. The figure rail and the graphs follow after the page loads again, for example when you apply a period.

## Required Privileges

The whole WAnalytics section needs `WANALYTICS`. Without it the menu entry is hidden and the address refuses access.

## Related Articles

- [Cancelled Invoices](https://docs.wisecp.com/en/cancelled-invoices)
- [Invoice Income Report](https://docs.wisecp.com/en/invoice-income-report)
- [Invoices by Payment Gateway](https://docs.wisecp.com/en/invoices-by-payment-gateway)
- [Invoice Summary](https://docs.wisecp.com/en/invoice-summary)