# Predefined Reply Categories

https://docs.wisecp.com/es/predefined-reply-categories

Arrange predefined replies into translated folders, including parent and child categories, and control their order and availability.

## Reaching the Screen

From **Predefined Replies**, choose **Predefined Reply Categories**: `{admin}/tickets/predefined-replies/categories`

## What Is on the Screen

The list shows category name, parent, reply count and status. The New Category dialog is also used for editing an existing row.

## Fields

- **Category Name**: Required in every installed language.
- **Parent Category**: Optionally nests the category under another. A category cannot be its own parent.
- **Sort Order**: Lower values appear first.
- **Status**: Active categories are available in the reply library and selectors.
- **Apply to selected**: Deletes checked categories. Bulk deletion asks for the current administrator password.

## Tasks

### Create a category

1. Choose **New Category** and enter the name in every language.
2. Select a parent when this is a subcategory, then set order and status.
3. Save. The category appears in the list and predefined-reply form.

### Delete a category

1. Open the row action or select categories for a bulk deletion.
2. Confirm the warning and provide the administrator password when deleting several.
3. The selected category tree and the predefined replies linked to those categories are removed.

## Things to Watch

> **Deleting a category also deletes replies**
> 
> The deletion includes child categories and the predefined replies linked to the removed categories. Move replies first when their content must be kept.

## Privileges

**Predefined Replies** permission is required to manage categories.

## Related Screens

- [Predefined Replies](%7Badmin%7D/tickets/predefined-replies)
- [Add Predefined Reply](%7Badmin%7D/tickets/predefined-replies/add)