# Knowledge Base Categories

https://docs.wisecp.com/es/knowledge-base-categories

Groups knowledge base articles into folders and shows each folder's address, status and creation date in one list.

## Reaching the Screen

Panel menu: **Support** then **Knowledge Base**, followed by the **Categories** button above the article list: `{admin}/knowledgebase/categories`

The menu entry appears while the knowledge base is switched on under Settings, General, on the **Advanced** tab. With it off, this address answers with the not-found page as well.

## What Is on the Screen

One row per category, newest first. **Create Category** starts a new folder and **Apply to Selected** works on the checked rows. The search box matches the category name. Next to it a download icon appears when your role may export tables; it saves the list as CSV, JSON or XML.

## Fields

- **Category Name**: The folder name in your panel language. The square in front of it holds the category icon; folders without one show a notebook.
- **URL**: The public address of the category page. The link opens that page in a new tab.
- **Status**: An **Enabled** category appears on the website. A **Disabled** one stays in the panel.
- **Created**: When the folder was added. It helps you spot categories left over from an older structure.
- **Apply to Selected**: Acts on the checked rows. Delete is the only entry in the list.

## Tasks

### Create a category

1. Click the **Create Category** button above the table.
2. Enter the name, address and icon, and pick a parent if the folder belongs under another one.
3. Save. The folder joins this list and can be chosen while you write an article.

### Edit a category

1. Search for the name or find its row in the list.
2. Open the row menu at the end of the row and choose **Edit**.
3. Save. A confirmation appears and you stay on the edit form. The new name, address and status show when you go back to the list.

### Delete categories

1. For one folder, open its row menu and choose **Delete**.
2. For several, tick the rows, choose **Delete** under **Apply to Selected** and type your own administrator password.
3. Confirm. The rows leave the list and their category pages stop answering.

## Things to Watch

> **A deletion takes the subcategories with it**
> 
> Every folder placed under the one you delete goes in the same step. The articles survive, but they lose their folder and show a dash in the article list until you give them a new one.

> **These folders belong to the knowledge base alone**
> 
> Categories created here are offered while you write a knowledge base article. Blog, news and reference categories have their own screens and never mix into this list.

## Required Privileges

**Edit** permission shows the **Create Category** button and opens the edit form; without it the button is missing, while the **Edit** entry stays in the row menu and answers with an access warning. **Delete** permission adds the checkbox column, the **Apply to Selected** list and the delete entry in each row menu. Downloading the list needs `TABLE_EXPORT`; without it the download icon is not drawn.

## Related Articles

- [Creating a Knowledge Base Category](https://docs.wisecp.com/en/creating-a-knowledge-base-category)
- [Knowledge Base Articles](https://docs.wisecp.com/en/knowledge-base-articles)
- [Creating a Knowledge Base Article](https://docs.wisecp.com/en/creating-a-knowledge-base-article)