# Adding and Editing an Administrator

https://docs.wisecp.com/es/adding-and-editing-an-administrator

This screen creates a new staff account and updates an existing one's profile, permissions, interface, and security settings.

## Opening the Screen

From the [Administrators](https://docs.wisecp.com/en/administrators) list, click **Create Account** to add a new staff member, or open an existing member's row menu and click **View** to edit their account.

`{admin}/admins/add`

## What Is on the Screen

The form is split into tabs: **Basic Details**, **Assignment Settings**, **Interface Settings**, and a security tab, labeled **Set Password** for a new account and **Security Settings** for an existing one. Editing an existing account adds a **Support Analytics** tab. Opening account #1 puts a **Root Admin** badge next to the page title.

## Fields

### Basic Details

- **Status**: Shown only when editing. **Active** or **Inactive**, locked for your own account and for the root administrator. New accounts start **Active**.
- **Profile Picture**: Optional. Click the photo to choose a new one, at least 300×300 px, in jpg, png, or gif format.
- **Full Name**: Required.
- **Display Name**: Optional. The name clients see instead of the real one. Leave it empty to show the full name.
- **Email**: Required and must be unique across the system.
- **Contact Number**: Optional. Checked for a valid format and uniqueness when filled in.
- **Notes About Staff**: Shown and editable only when you are the root administrator. The staff member never sees it.

### Assignment Settings

- **Privilege Group**: Required, and locked for your own account and for the root administrator.
- **Assigned Department**: Optional. Pick as many departments as apply.
- **Ticket Signature**: Optional. Added to this staff member's replies on support tickets. Write one per language. The variable badges shown above the box are a reference list only: they are inserted as plain text and are not replaced when the reply is sent.

### Interface Settings

- **Interface Language**: The language this account's panel is displayed in. Defaults to the system's language.
- **Display Mode**: **Auto (Recommended)** by default, or **Light Mode** / **Dark Mode**.
- **Navbar Style**: **Vertical** by default, or **Horizontal**.

### Security Settings

- **Authentication**: Shown only when editing. Reports whether two-factor authentication is **Enabled**, with the method's name, or **Disabled**. A **Disable** button appears when it's on.
- **Set Password / Change Password**: Type a password twice, or click the wand icon to generate a strong one. A strength meter appears as you type, and the eye icon next to each field lets you reveal it. The password must be at least as long as the **Password Length** set under **Settings → Security**, and it must contain one of the special characters that screen requires, if any. A shorter password is refused and the message names the minimum.

### Support Analytics

Shown only when editing an existing account. It scores this staff member against fixed support targets and belongs to the paid package. The tab has an article of its own: [Support Analytics](https://docs.wisecp.com/en/support-analytics).

## Tasks

### Create a New Account

1. Fill in at least the full name, email, and privilege group across the tabs.
2. Open **Set Password** and type a password, or generate one.
3. Click **Create** at the bottom of the page to add the account and return to the list.

### Edit an Existing Account

1. Open the account from the [Administrators](https://docs.wisecp.com/en/administrators) list.
2. Change the fields you need on any tab, then click **Save**.

Fields you don't touch keep their current value.

### Turn Off Two-Factor Authentication

1. On the **Security Settings** tab, click **Disable** next to **Authentication**.
2. Enter your own account password and confirm to turn off two-factor authentication for that staff member right away.

## Things to Watch

> **Disabling 2FA Needs Your Own Password**
> 
> The confirmation asks for your account's password, not the staff member's, and applies right away.

> **Some Fields Protect You From Lockout**
> 
> You can't change the status or privilege group of your own account or the root administrator's. If you don't have the ADMIN_EDIT privilege while editing another account, the whole form becomes read-only, not limited to these two fields.

> **Empty Password Fields Change Nothing**
> 
> When editing, leave both password fields empty to keep the current password as it is. Filling in only one of the two also leaves it unchanged, with no warning.

## Required Privileges

- **ADMIN_CREATE**: Shows the **Create Account** link that opens this screen.
- **ADMIN_SHOW**: Opens an existing account for editing.
- **ADMIN_EDIT**: Saves the form, for both new and existing accounts, and disables two-factor authentication.

## Related Articles

[Administrators](https://docs.wisecp.com/en/administrators)